Logging in to your personal account via the MyUp Luxembourg website or the Up Luxembourg app is easy:

- Go to MyUp Luxembourg
- Enter the e-mail address or cell phone number you used to activate your Up Luxembourg card.
- Enter your personal password.
Forgot your password? Follow the instructions.

Have you forgotten your password? Click on "Forgot password" in your MyUp Luxembourg account or via the app and choose one of the options below to set a new password:

Via your card number
Via your e-mail address
Via your cell phone number
You will receive your new password by e-mail.

You can change your password via your MyUp Luxembourg account, under the "Profile" tab.

You can change your login details (e-mail address and/or cell phone number) via your MyUp Luxembourg account, under the "Profile" tab.

Thanks to your MyUp Luxembourg account :

Check your balance and transactions
Check your spending
Block your card
Manage your personal data
...

Are you receiving Up Luxembourg cheques through your employer for the first time?

Your Up Luxembourg card has been requested by your employer. You do not need to do anything yourself. You will receive your card within 10 working days of Up Luxembourg receiving your employer's request.

After blocking your Up Luxembourg card, you will receive your new card within 10 working days.

Once your new card has been activated, your remaining balance will be immediately available on your new card.

Up Luxembourg cards are sent by default to the employer's postal address, unless the employer explicitly specifies another delivery address. The card will be delivered within 10 working days of the request.

You can activate your Up Luxembourg card in 2 ways:

- Activation by SMS: send the activation code mentioned in the letter accompanying your card to +352 691 766 618. You will then receive an activation confirmation by SMS and a password to log in to your MyUp Luxembourg account.

- Activation via "MyUp Luxembourg": surf to https://my.up-luxembourg.lu/fr_LU/login and click on "Activate your card online". Then fill in the required fields. You'll receive a confirmation e-mail with your password. With this password, you can log in to your MyUp Luxembourg account.

Your Up Luxembourg card is recharged when you receive a cheque order from your employer.

As soon as the cheques have been topped up on your Up Luxembourg account, you will receive confirmation by e-mail (if your e-mail address has been added to your myUp Luxembourg account).

Do you have any questions about the number of vouchers you are entitled to, or the value of the vouchers you receive? Don't hesitate to contact your employer.

Has your Up Luxembourg card been lost or stolen? There are several ways to block it immediately:

- Via the mobile app, under the "My cards" tab, available soon.
- Via MyUp Luxembourg, on the home page, via "Block card".
- Via our customer service number +352 27 94 08 92 (Monday to Friday, 9am to 5pm). Don't forget to have your national registration number ready when you contact us.
Your employer can also block your card himself via his own customer area.

Is your card no longer working or has your transaction been refused? Then check first:

- If your card is activated (via the MyUp Luxembourg home page or via "My cards" in the Up Luxembourg app).
- If your card is still valid (check the expiry date on your card).
- If you still have an available balance
- If the merchant where your transaction was declined accepts the product available on your card.
- If, after verification, your Up Luxembourg card is still refused by several merchants, please return your card by post to our address: 9 rue du Laboratoire L-1911 Luxembourg. Your card will be tested and, if necessary, a new card will be sent to you within 10 working days.

The Up Luxembourg card can only be used in Luxembourg. Each country has its own legislation on extra-legal benefits. The granting of the Up Luxembourg card is subject to Luxembourg legislation.

You can activate or deactivate online payments via your MyUp Luxembourg account. Once logged in, manage this option via the "Profile" tab.

You can modify your personal data (e-mail address, telephone number, password, etc.) via your MyUp Luxembourg account under the "Profile" tab.

Are you no longer working for the employer who gives you Up Luxembourg vouchers? No problem, you can continue to use your MyUp Luxembourg account, your Up Luxembourg vouchers and your Up Luxembourg card until they expire.

There are several ways to check your balance:

Via your MyUp Luxembourg account online at https://my.up-luxembourg.lu/fr_LU/login
Via the Up Luxembourg app (IOS or Android) , available soon.

Via your MyUp Luxembourg account: under the "transactions" tab, you'll find an overview of your transactions for the past year.

Once the cheques have been charged to your Up Luxembourg account, you will receive confirmation by e-mail (if your e-mail address has been added to your MyUp Luxembourg account).

Discover our network of restaurants and shops https://map.up-luxembourg.lu/

Meal vouchers can only be used to purchase food products.

Up Luxembourg meal vouchers are accepted in a wide network of stores and restaurants in Luxembourg. You can also use your luncheon vouchers to pay for purchases in various online stores.

Discover our network of restaurants and shops https://map.up-luxembourg.lu/.

Meal vouchers are legally valid for 1 year or 12 months.

Meal vouchers are not taken into consideration when determining contributory income, i.e. there are no social security contributions to be paid by either the employer or the employee. Meal vouchers are fully deductible as an operating expense.

Tax exemption also remains conditional on the employer not having a company canteen.

The Up Luxembourg card can only be used in Luxembourg. Each country has its own legislation on extra-legal benefits. The granting of the Up Luxembourg card is subject to Luxembourg legislation.

The number of meal vouchers awarded to an employee remains linked to the number of days actually worked. In practice, many employers allocate a fixed number of vouchers per month (generally 18 vouchers per month, 12 times a year, or 20 vouchers per month, 11 times a year).

In practice, and for reasons of administrative simplification, it has been agreed to allocate a fixed number of vouchers per month and per person, according to the following calculation:
52 weeks x 5 working days
= 260 working days
- 26 vacation days
- 11 public holidays
- 5 flat-rate days

= 218 luncheon vouchers per year
or 18 luncheon vouchers per month

Meal vouchers are an extra-legal benefit. It is a way for employers to motivate their employees by offering them additional purchasing power. Meal vouchers are also tax-efficient. Meal vouchers can only be used to pay for a meal or purchase food products.

Meal vouchers can only be used in restaurants or to buy food products.

The maximum deductible amount for meal vouchers is €15. It should be noted that the employer is free to adjust or not the amount of his contribution. The value of the meal voucher is always made up of a contribution from the employer and a contribution from the employee:
The employer's contribution is a maximum of €12.20.
The employee's contribution is at least €2.80.

The employer's contribution to the financing of the meal voucher does not give rise to taxation if the employee contributes €2.80 per meal voucher (unchanged from the previous legislation) and if the face value of the meal voucher does not exceed €15.00 (instead of €10.80 previously).

In principle, meal vouchers are not compulsory, except under certain collective bargaining agreements. The value and conditions associated with meal vouchers are chosen by the employer. The conditions are set out in an industry or company collective agreement (CC), or in an individual employment contract.

Anyone whose employment contract mentions the granting of meal vouchers is entitled to receive them. The same applies to certain categories of workers, such as :

Student jobs
Trainees paid under an employment contract
Teleworkers
Employees with special status
Volunteers, who by definition are unpaid and not bound by an employment contract, are not entitled to this extra-legal benefit.

There are two ways to order Up Luxembourg meal vouchers:

- Through your trustee, accountant, social secretariat... simply ask them to order luncheon vouchers from Up Luxembourg. Contact your social secretariat for more information.
- Via your Up Luxembourg customer area: you can order your luncheon vouchers yourself via your customer area.

All companies, including those with one or more employees and where the manager is the sole employee, are eligible for meal vouchers.

Meal vouchers are awarded on the basis of the number of days worked, provided the employee has worked a minimum of 4 hours during that day. In many companies, meal vouchers are allocated on the basis of the number of hours worked in relation to full-time work. This decision remains at the discretion of the employer.

Retroactive allocation of meal vouchers is permitted.
If too many or too few luncheon vouchers have been allocated from one month to the next, this can be rectified the following month.
If meal vouchers are a new benefit for your employee that you introduce during the year. It is possible to grant meal vouchers retroactively for previous months. However, it is necessary to remain within the calendar year for the regularization of meal vouchers, otherwise there may be problems from a tax point of view.

You can become an Up Luxembourg customer by contacting offer@luxembourg.lu.

At the beginning of each month, you will receive an invoice listing the transactions carried out the previous month via your point(s) of sale, the transaction fees paid and the amounts paid to you.

You haven't received an invoice? This means that no transactions were carried out via Up Luxembourg in the previous month.

At the beginning of each month, you receive an invoice with a statement of charges for the transactions you received the previous month. This invoice is sent to the e-mail address you provided when you signed your contract.
In months when your customers have not carried out any Up Luxembourg transactions, you do not receive an invoice: you only pay for what you use.

Payments are refunded by your payment service provider (SIX, Worldline, Servipay, Vivawallet, etc.). The speed of reimbursement depends on the terms agreed with the provider.

If your address has changed since you joined, please send us an e-mail to merchant@www.up-luxembourg.lu with the following information:

Your company name
The company or affiliation number shown on your invoice
Your old address
Your new address

If you cease your activities and no longer accept Up Luxembourg on your terminal or online store, please inform Up Luxembourg as soon as possible by e-mail at merchant@www.up-luxembourg.lu.

If you are taking over a business where Up Luxembourg is already accepted, you will still need to submit an affiliation application. Submitting a new application ensures that all data is updated in our system (payment information, contact details, etc.).

If the products and/or services you offer are eligible for payment by luncheon vouchers, you can accept them in your establishment or online. Filling in the form takes just 5 minutes.

The Up Luxembourg card is accepted by almost all existing payment terminals: Worldline, Six Payment, Vivawallet, Axepta, Elavon, Servipay etc...

To accept Up Luxembourg in your shop, you pay no activation or subscription fees, just a transaction fee:
Luncheon voucher: 1.85% of the amount + VISA transaction fees charged by your payment provider.
So you don't pay anything until your business has made a transaction with Up Luxembourg.

If the products and/or services you offer are eligible for payment by luncheon vouchers, you can accept them in your establishment or online. It only takes 5 minutes to complete the form.

As soon as we receive your request, Up Luxembourg takes care of everything from A to Z. The operation takes place within 5 working days, remotely and without your intervention.